GENERAL FAQs

These are our general FAQs. If you would like to view more detailed FAQs for each of our services, please click the links below:

  1. Full Process Consultation
  2. Focused Consulting Sessions
  3. Retainer Consulting

What type of clients do you work with?

We work with fashion entrepreneurs, independent designers, and small brands—whether you're just starting out or scaling your collection.

Do I need experience in fashion to work with you?

Not at all. Many of our clients are first-time founders—we’ll guide you through everything from brand development to production.

Can you help me find a manufacturer?

Yes, we provide curated manufacturer lists and even help you communicate with factories professionally.

What do I need to prepare before booking a discovery call?

A rough idea of your vision, goals, and any existing sketches or references is helpful—but we’ll guide you through everything, even if you’re starting from zero.

Do you work with international clients?

Yes! We collaborate with clients around the world, with communication handled via video calls, email, and shared workspaces.

How do I know if my software is compatible with your templates?

Before purchasing our templates, please ensure that your software is compatible. Details about compatible software are provided in the product descriptions.

What is your Refund Policy and can I request a refund if my purchased digital product is incompatible with my software?

We do not offer refunds for digital products on our Site. By purchasing and downloading products from our Site, you acknowledge that the sale is final.

Additionally, we cannot provide refunds for digital products due to software incompatibility. We recommend checking compatibility details before making a purchase.

We can, however, offer any assistance you may need with your purchase. Kindly contact us at hello@studio-hof.com.

Learn more about our Refund Policy.

What information do you collect and how is it used?

We collect information as outlined in our comprehensive Privacy Policy. This includes personal data required for order processing, fulfilment of our Services and communication purposes.  Learn more about our Privacy Policy.

How long is my data retained, and can I request its deletion?

The duration of data retention depends on various factors, including the purpose of collection and legal obligations. We commit to not retaining data longer than necessary, and you have the right to request data deletion.

What rights do I have regarding my data?

You have the right to access, correct, or delete your personal information. Learn more about our Privacy Policy.

Do you use cookies, and how can I manage them?

Yes, we use cookies and similar tracking technologies. Learn more about the types of cookies and their purpose are outlined in our Cookies and Tracking Technologies Policy section in our Privacy Policy. You can manage cookies through your browser settings, but note that blocking essential cookies may impact website functionality.

How is my payment information secured?

We prioritise the security of payment details. Transactions are processed securely, and additional encryption measures are in place. Learn more about our Billing and Payments section in our Terms and Conditions.

What is your policy on intellectual property?

Our intellectual property rights, including trademarks and copyrights, are detailed in our Terms and Conditions. Users are granted a limited license to use our digital products. Any breach of these rights may result in termination of services.

How can I get in touch with you for support or questions?

You can contact us anytime at hello@studio-hof.com. We aim to respond promptly and provide the necessary support.

By using our website, you acknowledge that you have read and understood these FAQs, along with our Terms and Conditions, Privacy Policy, Refund Policy and Cookies and Tracking Technologies Policy.